Our promise100% satisfaction guaranteed.

Your custom gear carries your name, your identity, and your pride. Our promise is to treat it with the care it deserves, from the first conversation to the finished piece. We stand behind that work with our commitment to 100% satisfaction.

Excellence in every detail

We are committed to producing the highest-quality custom gear we can make. That means choosing materials carefully, preparing artwork thoughtfully, respecting approved details, and paying attention to the workmanship and presentation of the finished order.

Our Phoenix team creates and produces your gear in house from start to finish. Keeping that responsibility within our team helps us carry your project through each stage with care.

Clarity before production

A strong result begins with shared expectations. We confirm the products, customization, quantities, pricing, and timing for your project. When a proof is part of the order, it gives you an opportunity to review the details before production.

We want you to understand what you are approving and feel comfortable asking questions along the way.

100% satisfaction guaranteed

Our commitment continues after the gear is made. If something is not right, contact us. We will listen, review your concern, and work with you toward a resolution.

Include your order number, a description of the issue, and photographs when helpful so we can understand what happened. The terms that apply to returns and refunds are set out in our Returns & Refunds policy.

A team you can reach

Whether you are planning a project or need help with a completed order, our team is here to help. Call 602-953-0020 or contact New Wave Print.