🇺🇸 Made in USA (Phoenix, AZ) | 🎨 Fully Custom Sublimation | ⏱ 10-Day Turnaround | 🏀 Bulk Team Orders Welcome

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NewWavePrint Returns & Refund Policy

At NewWavePrint, we take pride in crafting high-quality, custom-printed apparel — designed just for you and produced locally in Phoenix. Your satisfaction matters to us, and we want to make sure you feel confident ordering with us. Here’s our return and refund policy:

  • Custom Orders: Each product is uniquely made to match your design, so we do not accept returns or exchanges unless there is a production error or product defect.
  • Damaged or Incorrect Items: If you receive an item that is faulty or doesn’t match your approved design, please contact us within 5 days of delivery. Include your order number, clear photos of the item, and a short description of the issue.
  • Our Resolution Process: After reviewing your request, we may offer a replacement, store credit, or refund based on the situation.
  • Processing Time: Approved claims will be processed within 5–7 business days. Refunds, if applicable, will be credited to your original payment method.
  • Locally Made, Carefully Checked: Every item is handcrafted in Phoenix, and we double-check all designs and prints for accuracy before shipping.
  • Need Assistance? We’re here to help! Reach out to our team at [email protected] with any concerns or questions.

Thank you for supporting local craftsmanship and trusting NewWavePrint for your custom apparel needs!

To be eligible for a return, your item must be unused and in the same condition that you received
it. It must also be in the original packaging.
Our refund and returns policy lasts 30 days. All Custom decorated items exempt from being
returned or exchanged or refunded.
Additional non-returnable items:
• Custom printed apparel
• Any item that has been decorated.
• Any design work and or created art work or digitized for embroidery.
• Any file creation.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund after 5 business days first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
[email protected]
Sale items- all sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Shipping returns

To return your product, you should mail your product to:
New Wave Print-2432 West Peoria Ave. suite 1096 Phoenix, AZ 85029
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted
from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may
vary.
If you are returning more expensive items, you may consider using a trackable shipping service
or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions.